Damaged Sign Policy | Warranty & Claims Process

Damaged Sign Policy – Warranty & Claims Process

In the unfortunate event that your item arrives damaged during transit, your purchase is covered under Australia Post Insurance up to $100, which is included in your order. If your delivery was via Aramex, separate claim procedures apply.

Claims for Damaged Items via Australia Post

To process a claim for damaged goods with Australia Post, the following steps must be strictly followed:

1️⃣ Retain All Packaging Material

• Keep all original packaging materials in which your item arrived.
• These must be presented at the Post Office along with the damaged item for inspection and claim submission.

2️⃣ Take Photos

• Photograph the damaged sign clearly, showing any visible defects.
• Take additional photos of the packaging, ensuring all angles are covered.

3️⃣ Contact Us

• Notify us as soon as possible via the contact form on our website: www.cprsigns.com.au.
• Include your order details and photos of the damage.

4️⃣ Visit the Post Office

• Take the damaged sign and original packaging to your nearest Australia Post Office for damage assessment.
• Inform the staff that you need to lodge an insurance claim for a damaged parcel.

5️⃣ Lodge the Claim

• The recipient of the item (i.e., the person the package was addressed to) must lodge the claim personally.
• PHOTO ID (such as a driver’s licence) is required to comply with Australia Post privacy regulations.
• No claim will be processed without valid ID.

6️⃣ Request a GREEN PM26 Form (if applicable)

• If your local post office states they are a franchise and directs you to a corporate office, explain that this is not feasible at this time.
• Request a GREEN PM26 Form, which all Australia Post outlets have access to through their internal knowledge system.
• This form allows them to process the claim directly, ensuring no unnecessary delays.

7️⃣ Complete the Form & Provide Tracking Details

• Fill out the Green PM26 Form, ensuring you include the tracking number.
• The tracking number will automatically link the claim to CPR Signs’ account details, so the refund is issued to us.

8️⃣ Packaging Review by Australia Post

• Australia Post will assess the damage and inspect the packaging.
• Our packaging process has been pre-approved by Australia Post, so they cannot reject the claim on the basis of packaging failure.

9️⃣ Receipt & Reference Number

• The post office will hold the damaged goods for internal review.
• You will receive a receipt and reference number for the claim.

🔟 Provide Us with the Receipt & Reference Number

• Send us a photo of the receipt and reference number, and we will process your replacement sign immediately.

Claims for Damaged Items via Aramex

If your order was delivered by Aramex, please follow these steps:

1️⃣ Retain All Packaging Material

• Keep all packaging materials, as they may be required for claim verification.

2️⃣ Take Photos

• Photograph the damaged sign, along with clear images of the packaging.

3️⃣ Contact Us Within 24 Hours

• Contact us via the contact form on our website: www.cprsigns.com.au.
• Call us immediately at 0430 011 297 to report the damage.
• Aramex requires damage claims to be submitted within 24 hours of delivery—claims made after this period may not be accepted.

4️⃣ Lodge the Claim

• Once we receive your notification and photos, we will guide you through the Aramex claims process.

Legal Disclaimer

• We are not responsible for delays in delivery caused by Australia Post, Aramex, or other couriers.
• Delivery times are estimates only and may be affected by external factors beyond our control, including weather, operational delays, or unforeseen circumstances.

Need Further Assistance?

If you require additional support with submitting a claim, please contact us:

📧 Email us via the contact form: www.cprsigns.com.au
📞 Call Matt on: 0430 011 297