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Damaged Sign Policy

Damaged Goods Claim Process

In the unfortunate event that your item arrives damaged during transit, your items are covered under Australia Post Insurance to the value of $100, which is included in your purchase. Claims for damages must be processed through Australia Post for a replacement or refund. The following steps MUST be strictly followed:

For items delivered by Australia Post:

  1. Retain All Packaging Material: Keep all packaging material in which your items arrived, as this must be presented to the Post Office along with the damaged item for inspection and submission.
  2. Take Photos: Take photos of the damaged items.
  3. Contact Us: Contact us via the contact form on our website www.cprsigns.com.au as soon as possible.
  4. Visit the Post Office: Take the sign and packaging to your nearest post office for damage assessment and to lodge a claim.
  5. Lodge the Claim: Only the person to whom the item is addressed can lodge the claim, and they must present PHOTO ID such as a driver's licence (as per Australia Post policy in relation to privacy laws). No claim will be processed without it.
  6. Green PM26 Form: If your local post office (LPO) states that they are a franchise and directs you to a corporate office elsewhere, inform them that it is not feasible for you to do so at this time and request a GREEN PM26 form, which they can access from the Australia Post Internal Knowledge System to process the claim.
  7. Complete the Form: Complete the form, noting the tracking number, which will provide them with CPR Signs' full details. The refund will be issued to us.
  8. Packaging Review: The post office will review the damage and packaging. Our packaging process and technique have been approved by Australia Post, so they cannot dispute the claim on the basis of poor packaging.
  9. Receipt and Reference Number: The post office will hold the goods and initiate their internal review, providing you with a receipt and reference number for the item.
  10. Provide Us with the Receipt: Provide us with a photo of the receipt/reference number, and we will send you a replacement sign.

For items delivered by Aramex:

  1. Retain All Packaging Material: Keep all packaging material in which your items arrived.
  2. Take Photos: Take photos of the damaged items.
  3. Contact Us: Contact us via the contact form on our website and call 0430011297 www.cprsigns.com.au within 24 hours from delivery to report the damage. Aramex requires that damage be reported within this timeframe, or they will not accept the claim.
  4. Lodge the Claim: We will guide you through the process of lodging a claim with Aramex.

If you require further assistance with submitting a claim, please contact us via the contact form on our website or call us on 0430 011 297.

Legal Disclaimer

We are not responsible for any issues caused by late delivery. Delivery times are estimates and can be affected by various factors beyond our control.

For tax invoice requests, please ensure that you provide accurate billing details for the entity in the Company section at the time of placing your order and advise in the nots. Additionally, if you have any specific delivery instructions, kindly make sure to note them during the order process.